Returns & Exchanges

Due to the perishable nature of our fresh truffles and gourmet products, Urbani Truffles ensures the highest quality standards; however, if your order arrives damaged or incorrect, please contact us within 24 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of receiving your package, including your order number and clear photos of the items and packaging.

• 2.
  Quality Review

  Our experts will review your claim to ensure it meets our freshness and safety criteria for a replacement or store credit.

• 3.
  Return Authorization

  If a physical return is required for non-perishable pantry items, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 4.
  Refund Processing

  Once your claim is approved or the return is received, we will process your refund to the original payment method within 5 to 7 business days.